Refund Policy

Refund & Return Policy

Overview

At Poppy Gifts, customer satisfaction is very important to us. We want you to love every skincare product, beauty item, and gift box you purchase. If you are not completely satisfied with your order, this Refund & Return Policy explains the conditions under which returns, exchanges, and refunds may be processed.

Return Eligibility

To be eligible for a return, the following conditions must be met:

The return request must be made within 30 days of receiving the order.
The item should be in its original packaging.
The product should be in the same condition as when it was received.
Proof of purchase or order confirmation must be provided.

For hygiene and safety reasons, certain items may not be eligible for return once opened.

Non-Returnable Items

Some products cannot be returned due to health and safety regulations. These may include:

Opened and used skincare or beauty products
Used cosmetic items
Gift boxes that have been opened or tampered with
Items marked as final sale or non-refundable

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after receiving your order.

When contacting us, please provide:

Your order number
Photos of the damaged or incorrect item
A brief description of the issue

We will review the issue and arrange for a replacement or refund where appropriate.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

Your refund will be processed to the original payment method used for the purchase.
Processing times may vary depending on your payment provider.
It may take several business days for the refund to appear in your account.

Shipping fees are generally non-refundable, unless the return is due to an error on our part.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us with your order details.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped. Once an order has been processed or dispatched, it may no longer be eligible for cancellation.

Contact Us

If you have any questions about our Refund & Return Policy or need assistance with a return, please contact us through the contact information provided on our website.